SCAMS AND ONLINE SAFETY

SCAM CALLS
Fraudsters are known to make calls claiming to work at New Zealand broadband providers, when it’s actually a scam. They may ask you for personal information, want access to your computer and in some cases, ask for your bank details. Don’t be fooled, this is fraud.

We take these cases very seriously. So please let us know if you’ve been the victim of a scam call so we can work to stop fraudsters in their tracks.

WHAT TO LOOK FOR
There are some things we’ll never ask you for over the phone. If someone claiming to be from Ultrafast Fibre asks you any of these, it’s probably a scam.

  • Request your password
  • Request your passwords or bank details
  • Threaten to disconnect your broadband
  • Tell you that you’ve been hacked
  • Request access to your personal computer or laptop

Please let us know if you have been the victim of a scam call so we can work to stop fraudsters in their tracks. Email us at security@ultrafast.co.nz.

For further information visit https://www.cert.govt.nz/individuals/explore?topic=scams-and-fraud