1.0 Wholesale Services Agreement and Documents

The below Reference Offer additions to incorporate the new Input Services are provided in final draft form until 1 January 2020, unless we state otherwise.  We are now going through the process of updating the General Terms to capture the required changes to incorporate the terms on which the Input Services will be supplied.

1.7.1 UFF Price List – Input Services
1.7.2 UFF Service Description – PONFAS
1.7.3 UFF Service Description – Input Direct Fibre Access Service
1.7.4 UFF Input Services WSA General Terms 
1.7.5 UFF Service Level Terms – iDFAS and PONFAS (UFB1 Candidate Areas)
1.7.6 UFF Service Description – Input Co-location Service
1.7.7 UFF Operations Manual – Input Co-location Service
1.7.8 UFF Service Level Terms – Input Co-location Service

2.0 Special Offers

From time to time, we run special offers to support our RSPs and their customers. Due to regulation, these offers are not given automatically. Please contact your Ultrafast Fibre Account Manager to sign a side letter to take advantage of the offers. Signed side letters may require Crown Fibre Holdings approval.

NEW! Ultrafast Fibre Premises Networking Factsheet – (Effective 01 August 2019)

4.0 Technical Support

For technical support or order queries, please email the Ultrafast Fibre Service Desk at or phone 0800 342 735

UPDATED! Escalation Matrix Ultrafast Fibre Fulfilment or Assurance escalations

Gigabit Service Troubleshooting Guide for RSPs

Ultrafast Fibre Address Dataset Schema (Effective January 1st 2020)

POI Locations

NEW: UFB Cancellation Code User Guide

NEW: Premises networking and how to order