KNOWLEDGE BASKET

1.0 Wholesale Services Agreement and Documents

1.1.1 General Terms
1.1.2 End User Terms
1.1.3 Price List (Effective 01 July 2019)
1.1.4 Simplified Price Book (Effective 01 July 2019)

1.2.1 Service Level Terms
1.2.2 Operations Manual
1.2.3 Service Description for Bitstream 2 Ultra
1.2.4 Service Description for Bitstream 2
1.2.5 Service Description for Bitstream 3
1.2.6 Service Description for Bitstream 3A
1.2.7 Service Description for Bitstream 3B
1.2.8 Service Description for Bitstream 4

1.3.1 Service Level Terms
1.3.2 Operations Manual
1.3.3 Service Descriptions

1.4.1 Service Level Terms
1.4.2 Service Description

1.5.1 ATA Voice
1.5.2 Baseband
1.5.3 Multicast Service
1.5.4 Handover Connection

1.6.1 Service Level Terms
1.6.2 Operations Manual
1.6.3 Service Description

2.0 Special Offers

From time to time, we run special offers to support our RSPs and their customers. Due to regulation, these offers are not given automatically. Please contact your Ultrafast Fibre Account Manager to sign a side letter to take advantage of the offers. Signed side letters may require Crown Fibre Holdings approval.

NEW! Ultrafast Fibre Premises Networking Factsheet – (Effective 01 August 2019)

3.0 Consents

3.1  Licence to Install Equipment

3.2  Licence to Install Explanatory Notes

3.3 Right of Way and Cross Lease Consent Form

3.4  Install Consent Form Explanatory Notes

3.5  Pre-Install Sign-off Form

3.6  Post-Install Sign-off Form

 

4.0 Technical Support

For technical support or order queries, please email the Ultrafast Fibre Service Desk at servicedesk@ultrafast.co.nz or phone 0800 342 735

UPDATED! Escalation Matrix Ultrafast Fibre Fulfilment or Assurance escalations

Gigabit Service Troubleshooting Guide for RSPs

Ultrafast Fibre Address Dataset Schema –  (Effective November 2018

POI Locations

NEW: UFB Cancellation Code User Guide

5.0 Others

Enterprise SLA 6-hour fact sheet

Self Diagnostic Service Details

Critical Response SLA Fact Sheet