KNOWLEDGE BASKET
1.0 Wholesale Services Agreement and Documents
1.1 Terms and Pricing
1.1.1 General Terms
1.1.2 End User Terms
1.1.3 Price List (Effective 11 Dec 2019)
1.1.4 Simplified Price Book (Effective 11 Dec 2019)
1.2 Bitstream Services
1.2.1 Service Level Terms
1.2.2 Operations Manual
1.2.3 Service Description for Bitstream 2 Ultra
1.2.4 Service Description for Bitstream 2
1.2.5 Service Description for Bitstream 3
1.2.6 Service Description for Bitstream 3A
1.2.7 Service Description for Bitstream 3B
1.2.8 Service Description for Bitstream 4
1.3 Direct Fibre Access Services
1.3.1 Service Level Terms
1.3.2 Operations Manual
1.3.3 Service Descriptions
1.4 Fibre Interconnection Services
1.4.1 Service Level Terms
1.4.2 Service Description
1.5 Other Services Descriptions
1.5.1 ATA Voice
1.5.2 Baseband
1.5.3 Multicast Service
1.5.4 Handover Connection
1.6 Co-location Services
1.6.1 Service Level Terms
1.6.2 Operations Manual
1.6.3 Service Description
1.7 Input Services
The below Reference Offer additions to incorporate the new Input Services are provided in final draft form until 1 January 2020, unless we state otherwise. We are now going through the process of updating the General Terms to capture the required changes to incorporate the terms on which the Input Services will be supplied.
1.7.1 UFF Price List – Input Services
1.7.2 UFF Service Description – PONFAS
1.7.3 UFF Service Description – Input Direct Fibre Access Service
1.7.4 UFF Operations Manual – Input Direct Fibre Access Services and PONFAS
1.7.5 UFF Service Level Terms – iDFAS and PONFAS (UFB1 Candidate Areas)
1.7.6 UFF Service Description – Input Co-location Service
1.7.7 UFF Operations Manual – Input Co-location Service
1.7.8 UFF Service Level Terms – Input Co-location Service
2.0 Special Offers
From time to time, we run special offers to support our RSPs and their customers. Due to regulation, these offers are not given automatically. Please contact your Ultrafast Fibre Account Manager to sign a side letter to take advantage of the offers. Signed side letters may require Crown Fibre Holdings approval.
NEW! Ultrafast Fibre Premises Networking Factsheet – (Effective 01 August 2019)
4.0 Technical Support
For technical support or order queries, please email the Ultrafast Fibre Service Desk at servicedesk@ultrafast.co.nz or phone 0800 342 735
UPDATED! Escalation Matrix Ultrafast Fibre Fulfilment or Assurance escalations
Gigabit Service Troubleshooting Guide for RSPs
Ultrafast Fibre Address Dataset Schema (Effective November 2018)
Ultrafast Fibre Address Dataset Schema (Effective January 1st 2020)
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