KNOWLEDGE BASKET
1.0 Wholesale Services Agreement and Documents
1.1 Terms and Pricing
1.1.1 General Terms
1.1.2 End User Terms
1.1.3 Price List (Effective 01 July 2019)
1.1.4 Simplified Price Book (Effective 01 July 2019)
1.2 Bitstream Services
1.2.1 Service Level Terms
1.2.2 Operations Manual
1.2.3 Service Description for Bitstream 2 Ultra
1.2.4 Service Description for Bitstream 2
1.2.5 Service Description for Bitstream 3
1.2.6 Service Description for Bitstream 3A
1.2.7 Service Description for Bitstream 3B
1.2.8 Service Description for Bitstream 4
1.3 Direct Fibre Access Services
1.3.1 Service Level Terms
1.3.2 Operations Manual
1.3.3 Service Descriptions
1.4 Fibre Interconnection Services
1.4.1 Service Level Terms
1.4.2 Service Description
1.5 Other Services Descriptions
1.5.1 ATA Voice
1.5.2 Baseband
1.5.3 Multicast Service
1.5.4 Handover Connection
1.6 Co-location Services
1.6.1 Service Level Terms
1.6.2 Operations Manual
1.6.3 Service Description
2.0 Special Offers
From time to time, we run special offers to support our RSPs and their customers. Due to regulation, these offers are not given automatically. Please contact your Ultrafast Fibre Account Manager to sign a side letter to take advantage of the offers. Signed side letters may require Crown Fibre Holdings approval.
2.1 Premises Networking - Residential Premises Networking Offer* - extended until 31 December 2019
On 1 July 2014 Ultrafast Fibre launched a series of Premises Networking services for work beyond the ONT. The new Ancillary Services range from simply getting the Residential Gateway up and running to leaving the End User with a working RGW, phone-line and TV (depending on the Retailer Service Provider’s requirements). Premises Networking is available when ordered with a Bitstream 2 or Bitstream 2 Ultra Wholesale Service only.
Ultrafast Fibre has fixed the special introductory charges for the new Premises Networking services until 31 December 2019.
To order the Premises Networking services and to take advantage of this offer you must sign one of the Offer Letters below.
UFF Premises Networking Offer Letter_Jan 2019_v1.
Please discuss with your Account Manager or the Ultrafast Fibre Product Manager if your commercial requirements differ from those in the above Offer Letters.
* As at the date of this notice the Offer Letters, the Service Description for Premises Networking and the revised Ultrafast Fibre Limited Price List are subject to the approval of Crown Fibre Holdings Limited
4.0 Technical Support
For technical support or order queries, please email the Ultrafast Fibre Service Desk at servicedesk@ultrafast.co.nz or phone 0800 342 735
UPDATED! Escalation Matrix Ultrafast Fibre Fulfilment or Assurance escalations
Gigabit Service Troubleshooting Guide for RSPs
Ultrafast Fibre Address Dataset Schema – October 2017
NEW! Ultrafast Fibre Address Dataset Schema – (Effective 05 February 2019
