1.0 Wholesale Services Agreement and Documents

2.0 Special Offers

From time to time, we run special offers to support our RSPs and their customers. Due to regulation, these offers are not given automatically. Please contact your Ultrafast Fibre Account Manager to sign a side letter to take advantage of the offers. Signed side letters may require Crown Fibre Holdings approval.

NEW! Ultrafast Fibre Premises Networking Factsheet – (Effective 01 August 2019)

3.0 Consents

Please contact your account manager for access to our latest consent forms.

4.0 Technical Support

For technical support or order queries, please email the Ultrafast Fibre Service Desk at or phone 0800 342 735

UPDATED! Escalation Matrix Ultrafast Fibre Assurance escalations

COMING SOON! Escalation Matrix Ultrafast Fibre Fulfilment escalations

Gigabit Service Troubleshooting Guide for RSPs

Ultrafast Fibre Address Dataset Schema (Effective February 1st 2021)

POI Locations

NEW: UFB Cancellation Code User Guide

NEW: Premises networking and how to order

5.0 External User Sign-On

UFF External User Sign-On FAQs

6.0 APIs