Knowledge basket

KNOWLEDGE BASKET

1.0 Wholesale Services Agreement and Documents

1.1 Terms and Pricing

1.1.1 General Terms
1.1.2 End User Terms
1.1.3 Price List (Effective 1 July 2021)
1.1.4 Simplified Price Book (Effective 1 July 2021)

1.2 Bitstream Services

1.2.1 Service Level Terms
1.2.2 Operations Manual
1.2.3 Service Description for Bitstream 2 Ultra
1.2.4 Service Description for Bitstream 2
1.2.5 Service Description for Bitstream 3
1.2.6 Service Description for Bitstream 3A
1.2.7 Service Description for Bitstream 3B
1.2.8 Service Description for Bitstream 4

1.3 Direct Fibre Access Services

1.3.1 Service Level Terms
1.3.2 Operations Manual
1.3.3 Service Descriptions

1.4 Fibre Interconnection Services

1.4.1 Service Level Terms
1.4.2 Service Description

1.5 Other Services Descriptions

1.5.1 ATA Voice
1.5.2 Baseband
1.5.3 Multicast Service
1.5.4 Handover Connection

1.6 Co-location Services

1.6.1 Service Level Terms
1.6.2 Operations Manual
1.6.3 Service Description

1.7 Input Services

Our Input Services Reference Offer applies to the supply of Input Services (PONFAS, iDFAS and iCoLo) to Access Seekers and must be entered into before an Access Seeker can be on-boarded and consume Input Services.

1.7.1 UFF Price Book – Input Services (Effective 1 Jan 2021)
1.7.2 UFF Service Description – PONFAS
1.7.3 UFF Service Description – Input Direct Fibre Access Service
1.7.4 UFF Input Services WSA General Terms
1.7.5 UFF Service Level Terms – iDFAS and PONFAS (UFB1 Candidate Areas)
1.7.6 UFF Service Description – Input Co-location Service
1.7.7 UFF Operations Manual – Input Co-location Service
1.7.8 UFF Service Level Terms – Input Co-location Service
1.7.9 UFF Operations Manual – Input Direct Fibre Access Service & PONFAS
1.7.10 LFC PONFAS Discussion Paper

2.0 Special Offers

From time to time, we run special offers to support our RSPs and their customers. Due to regulation, these offers are not given automatically. Please contact your Ultrafast Fibre Account Manager to sign a side letter to take advantage of the offers. Signed side letters may require Crown Fibre Holdings approval.

NEW! Ultrafast Fibre Premises Networking Factsheet – (Effective 01 July 2021)

NEW! Ultrafast Fibre 1G Education Plan Promotional Pricing Offer

3.0 Consents

Please contact your account manager for access to our latest consent forms.

4.0 Technical Support

For technical support or order queries, please email the Ultrafast Fibre Service Desk at servicedesk@ultrafast.co.nz or phone 0800 342 735

UPDATED! Escalation Matrix Ultrafast Fibre Assurance escalations

UPDATED! Escalation Matrix Ultrafast Fibre Fulfilment escalations

Gigabit Service Troubleshooting Guide for RSPs

Ultrafast Fibre Address Dataset Schema (Effective February 1st 2021)

POI Locations

NEW: UFB Cancellation Code User Guide