Retail Service Providers

Publications, resources and tools

The documents below have been formed as part of a joint industry consultation process carried out by Crown Fibre Holdings and the Telecommunications Carriers' Forum. These documents are available for download and future documents will be made available as they are finalised.

For further information, please contact your Ultrafast Fibre Account Manager.

Network Interoperability Specification (Updated December 2015)
Build Maps
Address Checker Web Tool
Products and Pricing
Regulatory Disclosures
Full Wholesale Services Agreement
UBL Price Caps

Technical Support
Service Desk Escalation Matrix (Updated October 2015)
POI Locations / Handover Ports

Portal Training
How to Order a Bitstream 4 Service
How to Order a DFAS
How to Order a HOP
How to Order a Patch Service
How to Order an Inter-CO Service


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