Fibre at your place
Here's a quick run-down of what your fibre connection will look like and the Connection Process. We also have a fair Reinstatement Policy to ensure your property is left in the condition we found it in.
This is what will be installed on the outside of your house. It's call an External Termination Point (ETP). The ETP is the link between the fibre outside your house to the internal wiring and hardware.
This is what will be installed inside your house. This is an Internal Termination Point (ITP). This works as the connection point between the ETP and the Optical Network Terminal (ONT). What's an ONT?..
The Optical Network Terminal (ONT) is the central point of your fibre connection. You can have multiple devices connected to the ONT including your service provider's Gateway Equipment.
This process relates to a standard Single Dwelling Unit (SDU) connection. The connection process for a Multi Unit Complex (MUC) or a Right of Way (ROW) will differ slightly. Your Ultrafast Fibre technician will walk you through these processes.
When you place an order for a fibre plan with your broadband retailer they will confirm the Ultrafast Fibre connection process with you.
1. Your retailer will inform you of a connection date known as the “Ready for Service” (RFS) date. This is the date that your service is expected to be commissioned.
2. An Ultrafast Fibre installer will contact you at least four days before the ready for service date to confirm the timeframe for installation at your place.
Note: There will be two visits to your house which will require you to be home this is explained in more detail below.
Step 1: On-site scope and internal works
A qualified technician will call at your place at the time agreed with you. During this visit the technician will discuss with you the following options:
· How the fibre will be installed from the boundary to your house. This will be either: aerial or underground. We will always look to use the same method of connection as your power line feed into the house.
· Where the External Termination Point (ETP) will be located on the outside and where the Internal Termination Point (ITP) will be located on the inside of your house.
· Location of internal equipment, e.g. by the TV or other place near a power point.
· How the internal fibre will be fastened to the surface of a wall; hidden in the ceiling; or under your floor.
· How the ONT will be installed fastened to the wall; hidden in a purpose made enclosure; or surface mounted.
The technician will usually proceed to complete the internal fibre work. Alternatively they will complete the internal work at Step 3 (below).
You will need to allow four hours for this visit and you are required to be home.
Step 2: External Works
A civil installation crew will visit your property and install ducting from your boundary to the previously agreed ETP location. The installation will be carried out using the most appropriate method.
For underground installations the installers will dig up the previously installed Ultrafast Fibre duct at your boundary and then either:
1. Drill underground towards your house (minimum disruption),
2. Trench towards your house (more disruption),
3. If possible, use an existing duct.
Next the installers will blow a fibre between your house and the nearest network connection point. At one end, the fibre will be connected at the cabinet to the Ultrafast Fibre network and at the other end it will be connected to the internal fibre, previously installed in your house.
For overhead installations the installers will run a fibre from the nearest fibre access terminal (usually on a power pole) to the nearest pole outside your house, then to a suitable point on your house, adjacent to the power connection. From there the fibre will be run down the outside of your house wall in an enclosed conduit to the ETP.
You are not required to be home for this part of the installation.
Step 3: Test and commission (Your new service is ready to go)
A technician will come to your house to test and commission your new Ultrafast Fibre service.
You will need to allow up to one hour for this visit and you are required to be home.
Ultrafast Fibre have a fair reinstatement policy. This means that after we have laid fibre to your door and finished your internal wiring, we will use our best efforts to reinstate your property to the condition it was when we arrived. We will leave all the areas we have worked on in a neat and tidy state.
This means that even if you have coloured concrete we'll do all we can to match the colour, and we'll even plant grass seed where necessary.
There may be some instances that we can't get an exact match e.g. imported tiles but we'll do the best we can. If you have areas that you think might be hard to match please let your broadband retailer know when you order your fibre connection. This will allow us more time to find a suitable replacement.
And remember because we are local, if you aren't happy, we can always come back and give it another go.