Fibre at your place
Here's a quick run-down of what your fibre connection will look like and the Connection Process. We also have a fair Reinstatement Policy to ensure your property is left in the condition we found it in.
This is what will be installed on the outside of your house. It's call an External Termination Point (ETP). The ETP is the link between the fibre outside your house to the internal wiring and hardware.
This is what will be installed inside your house. This is an Internal Termination Point (ITP). This works as the connection point between the ETP and the Optical Network Terminal (ONT). What's an ONT?..
The Optical Network Terminal (ONT) is the central point of your fibre connection. You can have multiple devices connected to the ONT including your service provider's Gateway Equipment.
This process relates to a standard Single Dwelling Unit (SDU) connection. The connection process for a Multi Unit Complex (MUC) or a Right of Way (ROW) will differ slightly. Your Ultrafast Fibre technician will walk you through these processes.
We are continually improving our installation process so your installation may differ slightly to what is outlined below.
- When you sign up to connect to Ultrafast Fibre, your broadband service provider will receive a connection date from us. This is called the “Ready for Service” date.
- At least four days prior to the Ready for Service date, an Ultrafast Fibre contractor will call you to confirm the timeframe for the installation and arrange the initial scoping visit.
The entire connection process will involve three visits to your property, and you’ll need to be home for two of those visits.
What happens at the first visit?
The scoping visit
An Ultrafast Fibre contractor will meet you at your property to discuss the installation options available. They will discuss the location of the equipment that will be installed during the connection process, two on the inside of your property, and one on the outside.
The details that we’ll sort out with you on the day include:
- How the fibre will get from the footpath to your house. Generally it's either overhead or buried underground, but it will usually be the same connection method as the power lines.
- The location on the outside your house where the fibre will be connected, known as the External Termination Point or ETP.
- How the internal fibre will be fastened; whether it’s hidden in the ceiling, concealed under the floor, or placed inside or outside of the wall. A standard install will usually have the fibre surface-mounted under plastic capping and the location inside the dwelling where the fibre will terminate, known as the Internal Termination Point or ITP
- How the central hub, called the Optical Network Terminal or ONT, will be installed inside the property. Multiple devices can be connected to the ONT, including the internet provider’s Gateway Equipment.
- When, and for how long you will need to be home during subsequent visits.
It's worth noting that there may be some physical constraints that will limit the location of the Ultrafast Fibre equipment.
About one hour should be allowed for this visit.
What happens at the second visit?
The civil work
An installation crew will visit your property and install ducting from the footpath to the previously agreed location on the outside of your house. You do not need to be home for this as the crew will only be working externally, and the connection method will have already been decided during the scoping visit.
For underground installations, our installers will dig up the previously installed Ultrafast Fibre duct at the footpath and then either; drill underground towards your house, trench towards your house, or use an existing duct if available.
For overhead installations, we’ll run a fibre from the nearest fibre access terminal, which is usually on a power pole. This will be run to the nearest pole outside your property, then to a suitable point on your house. From there, the fibre will be run down the outside of the wall in an enclosed conduit, to the External Termination Point.
Next, we’ll blow fibre into the ducting between your house and the nearest street cabinet to connect you to the network.
What happens at the final visit?
Technical installation and commissioning
Our technician will visit your property and install the internal fibre and the internal equipment, the ITP and ONT, to the previously agreed location inside your house.
Finally the technician will commission the service.
Now you’re ready to start enjoying the awesome benefits of Ultrafast Fibre!
Ultrafast Fibre have a fair reinstatement policy. This means that after we have laid fibre to your door and finished your internal wiring, we will use our best efforts to reinstate your property to the condition it was when we arrived. We will leave all the areas we have worked on in a neat and tidy state.
This means that even if you have coloured concrete we'll do all we can to match the colour, and we'll even plant grass seed where necessary.
There may be some instances that we can't get an exact match e.g. imported tiles but we'll do the best we can. If you have areas that you think might be hard to match please let your broadband retailer know when you order your fibre connection. This will allow us more time to find a suitable replacement.
And remember because we are local, if you aren't happy, we can always come back and give it another go.