ABOUT US

Ultrafast Fibre is leading New Zealand’s fibre revolution. Our team is focused on enhancing the experiences of our customers, as they connect to our world-class Ultra-Fast Broadband (UFB) network and experience what it means to truly ‘go faster’.

Our vision is to enable more New Zealanders to tap into all the benefits that UFB brings. We believe that high-speed internet will enhance and in many ways revolutionise the way Kiwis communicate, work, play, learn and are entertained online.

Established as a Local Fibre Company in 2010, Ultrafast Fibre built and now owns and operates the UFB network in the urban areas of Hamilton, Tauranga, Whanganui, New Plymouth, Tokoroa, Hawera, Cambridge and Te Awamutu.

Our 3,000km fibre network represents about 13 per cent of the Government’s national UFB1 initiative. It provides access to UFB technology for more than 195,000 households, schools, businesses and healthcare facilities in these areas.

Ultrafast Fibre is passionate about working together as one team to get things done. We value our people’s health, safety and wellbeing and we have respect for each member of our team and the contribution they make to our business achieving its goals.

Innovation is key to how we operate. The status quo is never good enough – we take a bold approach to New Zealand’s digital future.

We are a Wholesale Scheme Member under the TCF Customer Complaints Code and that role brings us under the scope of the Telecommunication Disputes Resolution Service (TDRS).

The TDRS is a free service for end-users to help them resolve disputes about telecommunication services, including unresolved disputes relating to network faults or installation works.

If a problem arises, you should first contact your retail service provider (RSP) who you receive your telecommunications services from to discuss your complaint and try to resolve it with them. Your RSP will contact us if they need any information we hold.

If unfortunately you are unable to resolve the problem with your RSP, you may contact TDR on freephone 0508 98 98 98, or visit their website www.tdr.org.nz